Refund Policy

At Website Legends, we are dedicated to providing high-quality digital services, including website design, development, SEO, and online marketing solutions. Our goal is to ensure client satisfaction while protecting the time, effort, and resources invested in every project. Please read this refund policy carefully before engaging our services.

1. Full Refund Eligibility (Before Project Start)

Clients are eligible for a full refund only if the request is made before the project officially begins.

Once the project has started—whether through planning, research, design, development, or any preparatory work—refunds will no longer be available. This ensures that our team’s time and effort are fairly compensated.

2. No Refund After Project Commencement

Once the project has commenced, no refunds will be issued under any circumstances. This includes, but is not limited to:

  • Initial website design drafts
  • Development work
  • SEO research and setup
  • Any other digital services within the agreed scope

3. Approval of Initial Designs

After the initial design is delivered, the client is required to review and approve it.

Approval must be provided via:

  • Recorded call, or
  • Written confirmation (email, message, or chat)

Once approved, the client is considered to have accepted the project direction. After this point, no refund requests will be entertained, as the work reflects the client’s confirmed approval.

4. Change of Mind

Refund requests based on:

  • Change of mind
  • Internal business decisions
  • Opinions of partners or stakeholders

will not be accepted once the project has started.

We strongly encourage clients to finalize all internal decisions before initiating the project.

5. Client Responsibility

It is the client’s responsibility to ensure that:

  • All stakeholders are aligned
  • Project scope, deliverables, and costs are clearly understood

Any delays or dissatisfaction caused by miscommunication or internal changes cannot be used as grounds for a refund.

6. Nature of Digital Services

Our services are intangible and involve specialized expertise, time, and resources.

Once work has commenced, the services cannot be returned, and therefore, refunds are not applicable.

7. Final Note

By engaging Website Legends, clients acknowledge and agree to this refund policy.

We strongly recommend discussing any concerns regarding project scope, pricing, or deliverables before the project begins to ensure transparency and mutual understanding.

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